What You Should Know About Coronavirus (COVID-19)

For the most up-to-date information about COVID-19, or the novel coronavirus, check the Centers for Disease Control website and the California Department of Public Health website.

Stay Healthy

Wash your hands with soap and water often for at least 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer with at least 60 percent alcohol.

Avoid touching your eyes, nose and mouth, and avoid close contact with people who are sick.

Clean and disinfect frequently touched surfaces daily.

Common Symptoms

People with COVID-19 can have symptoms that range from mild to severe. When there are symptoms of more concern, COVID-19 may cause cough, shortness of breath, or at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell.

Concerned you’re sick?

Call your doctor’s office first if you think you’ve been exposed and have developed symptoms.

If you don’t have your provider information, call your health insurance company to get connected at the phone number below.

Californians should talk to their health plan or doctor about getting medically necessary screening and testing for COVID-19. Testing of symptomatic people and people with known or suspected exposure to the virus is free of charge (in other words, there’s zero cost-sharing). This includes emergency room, urgent care, telehealth or doctor’s office visits when the purpose of the visit is to be screened and tested for COVID-19. Testing for other individuals, including essential workers and others, may require cost-sharing. Please talk to your health plan or doctor for information about cost-sharing for testing. More information may be found in the Department of Managed Health Care’s Frequently Asked Questions (FAQ)

We encourage you to consider using telehealth for assessment or treatment for any cold or cough symptoms, including concern for COVID-19 (that is, connecting with a health care provider by phone or video, rather than going in person). All of our health plans offer telehealth services for this purpose, which is not subject to any cost-sharing.

Stay home if you are sick and avoid public areas and public transportation. Cover your cough or sneeze with a tissue and dispose in a lined trash can. As much as possible, separate yourself from other people and pets in your home.

Health Insurance Company Contact Information

Company Website Phone Number
Anthem Blue Cross of California www.anthem.com/ca

(855) 634-3381

Blue Shield of California www.blueshieldca.com (855) 836-9705
CCHP www.cchphealthplan.com (888) 775-7888
Health Net www.myhealthnetca.com (800) 400-8987
Kaiser Permanente www.kp.org (800) 464-4000
L.A. Care Health Plan www.lacare.org (855) 270-2327
Molina Healthcare www.molinahealthcare.com (888) 858-2150
Oscar Health Plan of California www.hioscar.com (855) 672-2755
Sharp Health Plan www.sharphealthplan.com (800) 359-2002
Valley Health Plan www.valleyhealthplan.org (888) 421-8444
Western Health Advantage www.westernhealth.com (888) 563-2250